1. Overview

Orzen ("we", "us", or "our") is an AI-powered voice communication platform operated by Orzen Technologies LLC. We provide inbound and outbound AI calling services, lead qualification, appointment scheduling, and restaurant ordering systems. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit getorzen.com or use our services.

2. Information We Collect

• Contact information: Name, email address, phone number, and company name when you submit a form, sign up, or request a demo.
• Account information: Login credentials, billing details, and subscription preferences when you create a customer account.
• Call data: Call recordings, transcripts, duration, timestamps, and AI-generated summaries when our platform handles calls on your behalf.
• Device and usage data: IP address, browser type, pages visited, referral source, and interaction patterns collected automatically via cookies and log files.
• Payment information: Billing address and payment method details processed securely through our payment provider (Stripe). We do not store full card numbers.

3. How We Use Your Information

• To provide, operate, and improve our AI voice communication services.
• To process your subscription, invoices, and payments.
• To send you transactional communications (account alerts, billing, service updates).
• To contact you about services and demos when you have submitted a form or requested a call.
• To detect and prevent fraud, abuse, and security incidents.
• To analyse usage patterns and improve the platform experience.
• To comply with legal obligations.

4. AI Communication Services & Call Data

Orzen operates AI voice agents that make and receive telephone calls on behalf of businesses ("Customers"). When a call is handled by Orzen, it may be recorded and transcribed for quality assurance, lead capture, and analytics purposes. Call recordings and transcripts are stored securely and are accessible to the Customer account that initiated or received the call. Callers interacting with an Orzen AI agent may be informed that the call is automated, as required by applicable law.

5. Telephone Communications & Consent

By submitting a contact form, demo request, or any other form on getorzen.com that includes a phone number, you expressly consent to receive calls and messages from Orzen AI systems regarding our services, demos, and relevant information. This consent covers both automated and manually dialled calls. You may opt out at any time by emailing privacy@getorzen.com or replying STOP to any message. Message and data rates may apply. Orzen complies with the Telephone Consumer Protection Act (TCPA) and applicable international telecommunications regulations.

6. Sharing Your Information

• Service providers: We share data with trusted third parties who help us operate the platform, including Stripe (payments), SendGrid / Amazon SES (email), and telephony infrastructure providers. These providers are contractually bound to protect your data.
• Analytics: We use Google Analytics to understand site traffic and improve user experience. Google Analytics data is anonymised where possible.
• Legal requirements: We may disclose information if required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for up to 12 months by default, unless a longer period is required for legal or compliance purposes. You may request deletion of your data at any time by contacting us at privacy@getorzen.com.

8. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site. We do not respond to "Do Not Track" signals at this time.

9. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out of marketing communications: Unsubscribe at any time via email or by contacting us directly.
• Data portability: Request your data in a portable format where technically feasible.

Residents of California (CCPA), the European Economic Area (GDPR), and other jurisdictions with applicable privacy laws may have additional rights. To exercise any of these rights, contact us at privacy@getorzen.com.

10. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email. Continued use of our services after changes constitutes your acceptance of the updated policy.

13. Contact Us

For privacy-related requests or questions, email us at privacy@getorzen.com or write to: Orzen Technologies LLC, legal@getorzen.com.